Are you a Parent and Community Friendly School?

Is the school clearly marked for directions to enter the school, find the office, etc?
Do staff and faculty maintain positive attitudes about the school, other employees, and the district (especially in front of guests at the school)?
Are activities, assemblies, and other school functions obviously displayed and advertised?
Are guests received with appreciation for attending forums, parent nights, committee meetings, open houses, etc.?
Are the following readily available and easy to find: school website, numbers, extensions and directions.

Office Staff

When someone enters the office, do you greet or acknowledge them within 30 seconds?
Do you greet people who enter the office with a smile?
Do you readily know the names of volunteers who frequently work at the school?
Do you answer the phone with a pleasant greeting?
Do you answer the phone by the 3rd ring?
Are you knowledgeable about the school’s procedures and policies?
Do you present yourself in a helpful and gracious manner?
Are you sensitive to needs of other school employees, students, parents and community members?
Do you present yourself in a professional manner (dress, attitude, and cooperation)?
Are you prepared to respond to disgruntled parents and community members with patience and understanding?

Administration/Teachers/Support Staff

Do you answer phone calls or emails within 48 hours?
Do you present yourself in a helpful and friendly manner?
Do you greet parents with a smile?
Do you come prepared to parent conferences? (up to date grades, behavior and attendance reports).
Do you maintain a positive attitude in front of parents about their child, the school and the district?
Are you willing to discuss and find solutions to (their child’s) school problems?
Do you use parent-friendly lingo (explain programs with patience).
Do you encourage parents to volunteer at school?
Are you understanding of home issues (financial, emotional, family problems).
Do you offer the available resources within the district to solve issues?